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Policy scope
What this policy covers
This Lucky Hills privacy policy explains how information may be handled when you visit the website, create or use an account, play games, contact support or use payment services. It applies to Lucky Hills services available to Australian players and may not cover external websites or providers linked from the site.
Updated: 2026.
Information
Information Lucky Hills may handle
| Website activity | Information involved | How it may be used |
|---|---|---|
| Website visits | The page requested, IP address, browser details, device information and connection data. | Used to deliver the website, maintain security and understand technical performance where applicable. |
| Account activity | Your search text and chosen theme filters. | Used to provide account services, respond to requests and maintain account security. |
| Payments and withdrawals | Payment details, transaction information and withdrawal requests. | Used to process transactions, prevent fraud and meet applicable legal or security requirements. |
| Identity and age checks | 18+ | 18+ |
| Support conversations | 24/7 live chat | 24/7 live chat |
Provide only the information needed for the relevant request. Do not share passwords, one-time codes or unnecessary sensitive details in general messages.
Purposes
How information may be used
- Provide website, account and gaming services.
- Process deposits, withdrawals, verification checks and customer requests.
- Maintain security and investigate suspected fraud or misuse.
- Meet legal, regulatory and responsible gambling obligations.
Lucky Hills may also use information to communicate with you where permitted and according to the choices presented when information is collected.
Cookies
Cookies and browser technologies
Cookies or similar technologies may support essential functions, remember preferences, understand website use and help protect services. Available controls depend on the website and your browser settings.
Your browser may retain its own history, cache or saved information. These controls are managed through your device settings. Read the Cookies Policy for the distinction.
Hosting
Hosting and technical records
When you access Lucky Hills online, hosting and security systems may receive information needed to deliver the requested page, such as the page address, connection details, browser headers and device information.
Retention periods and server records depend on the relevant systems and current privacy notice. Storage locations and all service providers are not published in the supplied official information.
Sharing
External providers and disclosures
Information may be shared with organisations that support hosting, payments, security, verification, communications and technical operations. The current privacy notice should be checked for the applicable provider categories.
Information may also be disclosed where required by law, needed to protect users or the website, or necessary to investigate suspected fraud or misuse. External services apply their own privacy notices.
Security
Security and sensitive information
Protect your account information
Use secure channels when submitting account, payment or identity information. Keep your Lucky Hills login details private and contact 24/7 live chat if you need help with an account concern.
- Never disclose your password or one-time security code.
- Keep account recovery information private.
- Check what personal information appears before sharing a screenshot.
- Keep your browser, device and security software updated.
Retention
Retention and your control
| Information type | How it may be retained or managed |
|---|---|
| Account and website information | Remain in page memory until reset, reload or closure. |
| Payment and verification records | Kept for periods required for transaction processing, fraud prevention and legal or compliance obligations. |
| Support communications | 24/7 live chat |
| Browser and device records | Controlled partly through your browser and device settings, including cookie, history and cache options. |
No single retention period is published for every category of information. Check the current Lucky Hills privacy notice for the applicable details.
Your options
Your privacy choices and requests
You can review the current privacy notice, manage available cookie controls, keep information accurate and contact Lucky Hills about personal data connected with your account.
Australian privacy rights depend on the applicable law and the circumstances of the request. You may have rights to access or correct personal information, subject to identity checks and legal or security limits. Australian Privacy Principles explain key privacy rights, including access, correction and security. For information held by a payment, verification or other external provider, contact that provider directly.
More information
Related Lucky Hills information
Lucky Hills privacy policy: how your information is handled
What the Lucky Hills privacy policy covers
This Lucky Hills privacy policy explains how personal information may be collected, used, stored and shared when Australian visitors access the website, open an account, play games, use payment services or contact support. It sets out the main information categories and the choices available to players.
The supplied official information does not publish every detail about storage locations, retention periods or each service provider. Check the latest privacy notice, account terms and notices shown during registration, payment or support interactions.
Lucky Hills data protection and information collected
Depending on how you use Lucky Hills, information may include contact details, account identifiers, browser and device data, IP address, pages viewed, transaction details, support messages and information needed for identity, age or security checks. Cookies or similar technologies may also be used where available.
Players may be asked for additional information when opening or maintaining an account, making a deposit or withdrawal, completing verification or contacting support. The exact fields and documents depend on the relevant process and are shown when required.
Why Lucky Hills uses personal information
Personal information may be used to provide website and account services, process transactions, maintain security, answer enquiries and investigate suspected fraud or misuse. It may also support age and identity checks, responsible gambling controls and applicable legal obligations.
Where communications or preference controls are available, manage them through the options shown when information is collected. Lucky Hills provides 24/7 live chat support; review the relevant notice before sending account or personal information.
Storage, sharing and retention
Information may be processed by Lucky Hills and service providers supporting hosting, payments, security, verification, communications or technical operations. It may be disclosed where required by law or needed to protect users and the website. The supplied official information does not identify every recipient, storage country or retention period.
Australian players should consider these steps:
- Read the current privacy notice before opening an account or submitting identification information.
- Review available cookie controls and browser settings.
- Use official Lucky Hills support channels for account or privacy requests.
- Keep login details private and act promptly if unauthorised access is suspected.
Your choices under Lucky Hills privacy practices
Depending on applicable law and the circumstances, you may be able to request access to personal information, ask for inaccurate details to be corrected, withdraw certain permissions or object to particular uses. Identity verification and legal or security requirements may affect the outcome.
Australian players should check the latest Lucky Hills privacy notice for the correct contact route and complaint process. A dedicated privacy email address, response period and detailed deletion procedure are not published in the supplied official information.
Privacy information may change as services, technologies or legal requirements develop. Checking the notice when you use the service provides the clearest information about current Lucky Hills data protection practices and your available choices.
